Vacancy Details

We are an equal opportunities employer and pride ourselves on a fair and transparent process. We welcome applications from everyone and if you require any reasonable adjustments throughout the recruitment process please let one of our recruiters know so we can help and advise.

Whatever the assessment process you will be given guidance from our Recruitment Team as to what to expect and prepare, we are always on hand to answer your questions.

Customer Serivce Advisor - Part Time

Summary

Location : Langstone
Region : Wales
Posted : Jun 8, 2018
Closing Date : Jul 25, 2018

Description

We are looking for part time Customer Service Advisors to join us in our Langstone office, working 3pm - 7pm, Monday - Friday.

As a Customer Service Advisor for Certas Energy you’ll have access to:

  • Competitive commission - up to £6k OTE
  • Career progression within a multi layered sales structure
  • Free parking
  • Ride to work scheme
  • Brand discounts through Certas group scheme
  • Free fruit and breakfast
  • Buy and sell holiday scheme

As the face of Certas Energy, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. As a Sales Negotiator you will be required to maximise the margin generated from every customer opportunity, using a combination of up selling, account management, new customer acquisition and cross-selling as indicated within KPIs / performance targets. They will also be required to work within a team that aims to exceed expectations of customers by effectively identifying and matching customer needs in a professional, responsive and effective manner.

Are you a Certas Energy Customer Service Advisor? We’re looking for:

  • Strong negotiation skills
  • At least 12 months sales or customer service experience is beneficial, preferably B2B
  • Confidence in own ability
  • High degree of self-motivation and time management
  • Ability to work with autonomy
  • Resilient, persistent and tenacious
  • Target driven / results orientated

Company Information:

We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.

It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.

Shortlisted candidates will be notified within 2 weeks after the closing date. If you are not contacted, you should assume that you have not been shortlisted


Job Reference Number : 1451

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