Vacancy Details

We are an equal opportunities employer and pride ourselves on a fair and transparent process. We welcome applications from everyone and if you require any reasonable adjustments throughout the recruitment process please let one of our recruiters know so we can help and advise.

Whatever the assessment process you will be given guidance from our Recruitment Team as to what to expect and prepare, we are always on hand to answer your questions.

Customer Support Advisor


Location : Castleford
Region : Yorkshire England,
Posted : Mar 1, 2019
Closing Date : Apr 12, 2019


We are currently recruiting for a Customer Support Advisor based at our Castleford office on a Fixed Term Contract to provide support for and on behalf of the Retail team and its customers to ensure a timely and smooth turn round of the department’s processes


This role is a full time position (37.5 hours per week) Monday to Friday 9:00am until 5:30pm (flexible).


Day to day responsibilities will include, Processing of Retail dealer  fuel orders accurately and efficiently, and liaise with other departments within the business as required, namely Credit Control; and Transport providers to ensure customer service levels are maintained; while taking full control of all tasks required, including managing the process of customer fuel requirements to provide excellent customer service.

Ensure a good working relationship with the Retail Business Managers in your team in order to support new Sales activities in line with campaign activity and prospecting of lapsed accounts.  

We would look for you to have Sales experience, strong communication skills, both verbal and written with good attention to detail. In order to help support the retail client and customer base. You should have a flexible, positive attitude to work, while ensuring customers are met with a professional manner at all times.


It is also beneficial to have strong IT skills, within Word, Excel and Outlook, although not essential as training will be provided.


Benefits also provided by Certas include discount schemes; pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within the UKs largest independent retailer of fuels and lubricants.


Our Mission


We work as one team, making our energy expertise and outstanding service count for all our customers.


Company Information

We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.


It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.


Shortlisted candidates will be notified within 2 weeks after the closing date. If you are not contacted, you should assume that you have not been shortlisted.


Certas Energy Ltd is an Equal Opportunities Employer


Job Reference Number : 7270

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