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1st Line Support Analyst

Summary

Location : Larbert
Region : Scotland
Posted : Oct 10, 2017
Closing Date : Nov 7, 2017

Description

We currently have a vacancy for a 1st Line Support Analyst working from our Larbert office.

This is a full time, permanent position and you will act as on-site front line support for business users and visitors requiring IT assistance, ensuring that every contact is logged, resolved or escalated to the appropriate team for resolution.

Do you think this is the role for you?

As a 1st line support analyst you will be expected to log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements while being in frequent communication to the users so that they are informed of task progress including closure of raised tickets.

You should also be aware that below listed is experience and knowledge desired for this position.

  • A good technical understanding of computers, networks and communication systems
  • PC and network fault-finding skills
  • Knowledge of Windows 7 and Windows 10
  • Excellent MS Office skills
  • Superb communication skills
  • Good telephone manner
  • Patience and understanding when communicating with users
  • Time Management skills
  • Willingness to help and train others

Sound like you yet?

Well why not read more about the Certas family below?

Company Information

We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.

It’s also worth noting we are part of the DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.

Benefits provided by Certas include discount schemes, childcare vouchers, pension scheme and holiday buy and sell options. This role provides an excellent opportunity to gain experience and grow within the UKs largest independent retailer of fuels and lubricants.

We will contact those shortlisted within 2 weeks after the closing date. If you are not contacted, you should assume that you have not been shortlisted

Certas Energy Ltd is an Equal Opportunities Employer

 


Job Reference Number : 7052

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