As a Customer Service Executive for Certas Energy you’ll have access to:
• Bonus incentives for hitting targets
• Free parking
• Free fruit
• Ride to work scheme
• Brand discounts through Certas group scheme
• Childcare vouchers
• TGI Friday (last Friday of every month we finish at 4:00PM to socialise and give a performance update)
• Pension Scheme
As the face of Certas Energy, our Customer Service Executives work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Executives play a key role within the business.
Our Customer Service Executives are responsible for the maintenance commercial customer base. Answering inbound queries via phone and email, you’ll be responsible for the customer journey and upholding company values.
Are you a Certas Energy Customer Service Executive? We’re looking for:
• A self starter
• Strong negotiation skills
• Confidence in own ability
• Time management
• Resilient, persistent and tenacious
• Target driven / results orientated
We employ 2,500 colleagues based across our depots around the UK from the highlands of Scotland to the Channel Islands. We recruit sales people to sell our fuel, oils and lubricants as well as drivers to deliver the products to our customers who may be individual home owners, farmers, small or large businesses! Also essential to our business are our management teams and colleagues within, Marketing, HR, Finance, IT, Health and Safety and Legal. In addition, we have a dedicated team of service engineers who work within Team Energy. Key to our success are our people and our learning and development team ensure we can nurture our talent and support colleagues with their aspirations and growth through programmes such as Inspire, our WOW training courses and apprenticeships.
It’s also worth noting we are part of the wider DCC PLC group which is a FTSE 100 company. Being part of the group gives our colleagues opportunities to work alongside other businesses to share best practice and develop into roles across the businesses in the group.
We work as one team, making our energy expertise and outstanding service count for all our customers.