We are Certas Energy. We are the largest independent fuel and lubricants distributor in the UK.
From domestic consumers to multinational corporations, our customers trust us to supply them with the highest quality products at consistently competitive prices. They count on our friendly and knowledgeable advisors.
They rely on our dependable and expansive depot network and fleet of tankers to reach every corner of the UK, delivering essential fuel, lubricants and complimentary products time and again.
The successful candidate will be required to work within a team that aims to satisfy the needs and requirements of our customers over the phone, dealing with existing customers and generating new business to increase sales.
The ideal candidate will have some customer service experience, although full training will be given to the right person who demonstrates the right behaviours which align with the Certas Energy values. The role includes development opportunities offering great career prospect to someone who is looking to make a long-term commitment to a forward thinking and successful company.
• To organise and manage own diary and workload
• Management of existing customer accounts and meeting customer needs
• To maintain and improve the customer experience through excellent customer service
• To understand the products and services available to the Customer in order to cross sell and also identify additional business to be referred to other departments within the business.
Experience and Knowledge
• Excellent communication skills - both verbal and written;
• Ability to build lasting customer relationships;
• Commercial awareness;
• Customer focussed
• Energetic and positive mentality
• Good knowledge of MS office
• Hard working and driven
• Enjoys working to clearly defined targets
• Uncapped commission structure
• Pension Scheme
• Holiday Buy & Sell Scheme
• Vodafone Discounts
• Flexible working hours available
• Childcare vouchers
We work as one team, making our energy expertise and outstanding service count for all our customers.