Basket
There are no products in your basket.

IT Support Analyst

Summary

Location : Larbert
Region : Scotland
Posted : Jun 5, 2017
Closing Date : Jun 30, 2017

Description

Company Information 

We are Certas Energy. We are the largest independent fuel and lubricants distributor in the UK.

From domestic consumers to multinational corporations, our customers trust us to supply them with the highest quality products at consistently competitive prices. They count on our friendly and knowledgeable advisors.

They rely on our dependable and expansive depot network and fleet of tankers to reach every corner of the UK, delivering essential fuel, lubricants and complimentary products time and again.

Job Purpose 

The successful candidate will act as on-site front line support for business users and visitors requiring IT assistance, ensuring that every contact is logged, resolved or escalated to the appropriate team for resolution.

Key Responsibilities

•    Log, manage and resolve tasks allocated by the IT Helpdesk using the Web Helpdesk software to agreed timescales and internal Service Level Agreements. Frequent communication to the users so that they are informed of task progress including closure of the job.
•    Video conference and presentation support.
•    Resolve faults, escalating to support companies when required.
•    Network cabinet patching.
•    Laptop and smart phone configuration to agreed standards and issue to users.  
•    Basic networking skills to be comfortable with network architecture 
•    Identifying and solving the cause of user print issues, including clearing print queues and general printer faults
•    Assist with the co-ordination and supervision of 3rd party engineers in the install, support and repair of infrastructure, equipment and server room systems.
•    Produce / Maintain documentation for procedures, policies or processes (User Guides etc) when requested.
•    Assist / provide training to colleagues where required.

Experience and Knowledge

•    A good technical understanding of computers, networks and communication systems
•    PC and network fault finding skills
•    Knowledge of Windows 7 and Windows 10
•    Excellent MS Office skills
•    Excellent communication skills
•    Good telephone manner
•    Patience and understanding when communicating with users
•    Time Management skills
•    Willingness to help and train others

Benefits

•    Pension Scheme
•    Holiday Buy & Sell Scheme
•    Vodafone Discounts
•    Lubricants Discounts
•    Childcare vouchers

Our Mission

We work as one team, making our energy expertise and outstanding service count for all our customers.


Job Reference Number : 7000

Say Hello...

To apply for the position please complete the following form

Upload CV

This field is required

By giving your email details you confirm you are happy for us to notify you of offers and services by email.  We won’t bombard you – tell us at any time if you want to unsubscribe.  Don’t worry – we respect your data.  We keep it securely and responsibly and we only release it in accordance with the law; otherwise we don’t pass on.  See privacy policy for more.  If you’d like to have a chat about data protection email the Data Protection Officer at dataprotection@certasenergy.co.uk
{{getAQuoteButtonText}}
Your fuel
Your details

Commercial Customers need to call us.

If you are buying fuel for a commercial business of any sort, then you will need to call our customer service centre to place your order whilst we work on improving our online offering to you.

Call us today for a free no obligation quote:

<< Return to quote

Unavailable Online

Sorry this service is currently unavailable online for your area, please call us on 0345 300 88 44 or email us on lcs@certasenergy.co.uk for a quote or to place an order

<< Return to quote