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National Accounts Assistant

Summary

Location : Larbert
Region : Scotland
Posted : Apr 11, 2017
Closing Date : May 19, 2017

Description

Company Information

We are Certas Energy. We are the largest independent fuel and lubricants distributor in the UK.

From domestic consumers to multinational corporations, our customers trust us to supply them with the highest quality products at consistently competitive prices. They count on our friendly and knowledgeable advisors.

They rely on our dependable and expansive depot network and fleet of tankers to reach every corner of the UK, delivering essential fuel, lubricants and complimentary products time and again.

Job Purpose

The successful applicant would be required to maximise the margin generated from every customer opportunity, using a combination of up selling, customer retention, new customer acquisition and cross-selling. To work within a team that aims to satisfy the needs and requirements of our contracted customers in a professional, responsive and effective manner.

Key Responsibilities

• To ensure that all sales calls are effectively "closed" and a sale secured
• To identify any cross-sell opportunities making a note on the system and communicating this to the appropriate person within the department
• To communicate the estimated delivery time to the Customer ensuring all parties, internal and external, were satisfied.
• Respond to all calls in accordance with specified call response guidelines
• To provide the relevant price information for all customer sales made 
• Logging of all the required customer details on our management system
• Take customer orders accurately and record in our management system
• To collect and correctly input all customer data that is required by the business e.g. email address, mobile number, financial etc
• To develop and maintain a comprehensive knowledge and understanding of all the company’s products and services 

Experience & Knowledge

• Excellent communication skills
• A customer service background and the willingness to sell is essential for this role
• Highly motivated
• Organisational skills
• Time management skills
• Attention to detail
• Competent with Microsoft office Outlook, Word, Excel and experience with accounts systems would be an advantage.

Benefits

• Pension Scheme
• Holiday Buy & Sell Scheme
• Vodafone Discounts
• Lubricants Discounts
• Childcare vouchers

Our Mission

We work as one team, making our energy expertise and outstanding service count for all our customers.

 

Job Reference Number : 9039

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