CWP how does it work


How Does the Cold Weather Priority Initiative Work?

The first challenge for the fledgling Cold Weather Priority (CWP) initiative was to agree a common definition of the customers who would qualify for the CWP scheme. Heating oil distributors worked with industry associations across the off grid fuel distribution sector to reach the agreed definition, which includes households where:

  • There are known to be one or more residents aged 75 years or over; and/or
  • There are one or more residents known to be chronically sick or registered disabled
  • At the time of the initiative’s launch, it was only possible to use data based on customer ages.However, the CWP initiative has partnered with database experts Experian with a view to incorporating sickness and disability data at a later date.

    We are also working with the Chief Fire Officers’ Association (CFOA) and the Scottish Fire & Rescue Service (SFRS). By asking customers in the CWP scheme if we can pass their details to the Fire & Rescue services, we can enable ‘Safe and Well’ visits to be arranged for them.

    Fortunately, situations where supplies of fuel are short and the cold is extreme are relatively rare.

    The CWP initiative provides a new layer of support that enables fuel suppliers to be pro-active in their support of CWP customers, and provides a positive link into the wider support network available for them.

    Importantly, it costs customers absolutely nothing to be part of the CWP initiative.  To join the scheme either call us on 0800 0854 818 or email us at  It's quick and easy to join you only need your name and address and we can explain exactly how it works.