What do I need to know before ordering?
It would help us if you knew the capacity of your heating oil tank, located in your garden, before you speak to one of our friendly experts. If you don’t know, you can work it out by taking the measurements of your tank or by locating the model number.
Which heating oil do I need?
Although some domestic boilers use gas oil, the vast majority of oil fired boilers and cookers are fuelled by kerosene (also known as home heating oil). If you are unsure what type of oil your heating system or range uses, please call us on 0345 600 3519 or send us an enquiry.
How do I avoid running out of oil?
Our fuel monitoring service is the easy way to manage your home heating oil use. For more information click here (link to fuel monitoring section) or call us on 0345 600 3519.
Our extensive delivery network promises absolute reliability thanks to 130 depots, 9,000 tankers and 2,300 people across Britain.
This enables us to deliver over 6 billion litres of oil to customers across Britain every year.
At Certas Energy, we offer the largest delivery network of trucks and depots in Britain, and our friendly drivers provide a convenient and local service.
We carry out deliveries in accordance with the following standards in order to:
- Minimise the risk of health, safety and environmental incidents occurring as a result of Certas Energy delivery operations
- Inform the customer of any improvement to their facilities required to ensure safe deliveries
Download our Delivery Standards Guide: Delivery Standards – CE → Del-2016.pdf
Please note that delivery windows refer to working days and exclude weekends and bank holidays.
With us, as a domestic customer, you can better manage the cost of your heating oil on our easy and affordable Direct Debit plan, ensuring you avoid one off fuel bills. It’s quick and easy to set up and this is another way we make life easier for you.
To speak to one of our friendly experts call us on 0345 600 3519.
Our commitment to providing a convenient service goes hand in hand with being environmentally friendly. When you sign up to receive your invoices and statements by email, you’ll benefit from knowing you’re helping the environment, receiving your invoice quickly and securely and spending less time filing.
That’s why we’ve made it really easy for you to sign up to e-invoicing. Simply log your details at www.signuptoebilling.co.uk, email your name and account number to firstname.lastname@example.org or call one of the team on 0345 600 3519.
We want to give you absolute certainty about your heating oil costs. So whether you are ordering by phone or on our website, our quotation will always break down the cost to make everything absolutely clear.
We will always tell you the:
- Unit price
This is the price per litre, excluding VAT
- Unit price
This is the price per litre, including VAT
- Net price
This is the total price for the fuels you have ordered, including VAT. This figure will also include and detail any other charges which may relate to your order.
Read our terms and conditions if you are buying products for your home here...
Read our terms and conditions if you are buying products from Team Energy here...