NPS Customer Survey – Prize Draw Terms & Conditions
READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PARTICIPATING. THE PARTICIPANT WILL BE DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS AND AGREED TO BE BOUND BY THEM WHEN PARTICIPATING IN THIS PROMOTION. AMONG OTHER THINGS, THESE TERMS AND CONDITIONS INCLUDE LIMITATIONS OF THE PARTICIPANT’S RIGHTS AND REMEDIES.
1. The Promoter of this promotion is Certas Energy UK Limited (the “Promoter”), in collaboration with the brands Scottish Fuels, HW Humphreys, HomeFuels Direct, Certas Lubricant Solutions and The Race Group.
2. This promotion is open to the Promoter’s customers and prospective customers in England, Scotland & Wales (aged 18 years or over, excluding employees and their immediate families of Certas Energy and its associated companies in the DCC PLC group, its agencies or anyone else professionally connected with the promotion) (together “Participants”) who are directly sent the NPS Customer email survey (the “Survey Email”).
3. To be eligible to participate in this promotion (the “Promotion”), the participant must:
a. be over 18 years of age;
b. have received the Survey Email;
c. complete the NPS Customer email survey during the Promotional Period; and
d. comply with these terms and conditions (the “Eligibility Criteria”).
4. The Promoter will not accept:
a. responsibility for survey submissions that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any technical malfunction, systems, network, server, computer hardware or software failure of any kind; or
b. proof of submission as proof of receipt of entry to the competition.
5. By completing the survey, the participant confirms that they are eligible to do so and eligible to claim any prize they may win. The Promoter may require the participant to provide proof that they are eligible to participate.
6. Only one survey completion per person will be eligible for entry into the prize draw. Entres on behalf of another person will not be accepted, and joint submissions are not allowed.
7. The Promotion opens on 6th May 2026 and closes at 16:00hrs on 22nd May 2026 (the “Promotional Period”).
8. The Promoter will not accept survey submissions that are:
a. automatically generated by a computer
b. completed by third parties or in bulk;
c. illegible, have been altered, reconstructed, forged or tampered with; or
d. incomplete
e. photocopies of originals.
9. All participants who successfully complete the survey during the Promotional Period will be entered into a prize draw. Three (3) winners will be selected at random after the end of the Promotional Period.
9.1. One (1) winner will be selected at random from each of the following participant categories.
– Domestic
– Commercial
– Lubricants
Participants will be entered into the prize draw for the category that corresponds to their business type or survey response. Each participant is eligible to win only within the category into which they are entered.
9.2. The Promotors determination of the applicable participant category shall be final.
9.3. If participant category receives no eligible entries, the Promoter reserves the right to reallocate the price to another category or withdraw the Prize.
10. Each winner from each category will receive a £250 Amazon voucher (the “Prize”). The Prize is subject to Amazon’s gift card terms and conditions. Amazon is not a sponsor of, nor affiliated with, this promotion.
11. The Prizes are non-transferable and cannot be substituted for a cash alternative or used
against an alternative product.
12. The winners will be selected after the end of the Promotional Period (“Draw Date”). The Promoter’s
decision is final in all promotional matters, and no correspondence will be entered into.
13. The winners will be notified by email or telephone using the details provided in the survey as soon as practicable
after the draw and must provide any required details to claim their prize.
14. The Promoter accepts no responsibility for survey submissions not successfully completed
due to a technical fault, technical malfunction, computer hardware or software failure,
satellite, network or server failure of any kind.
15. The Prizes cannot be used in conjunction with any other offer or promotion unless stated
otherwise.
16. The Promoter must either publish or make available information that indicates that a valid
award took place. To comply with this obligation, the Promoter will send the surname and
county of prize winners to anyone who emails [email protected] or writes to
1st Floor, Allday House, Warrington Road, WA3 6GR (enclosing a self-addressed envelope)
within 1 month after the end of the Promotional Period. If you object to any or all of your
surname and county being published or made available, please email
[email protected]. In such circumstances, the Promoter must still provide the
information to the Advertising Standards Authority on request.
17. The Promoter will make all reasonable efforts to contact the winners. If a winner cannot be
contacted or does not claim their prize within 30 days of notification, the Promoter reserves
the right to offer the prize to the next eligible participant selected at random.
18. The Promoter does not accept any responsibility if a participant is unable to take up a prize
or benefit.
19. The Promoter has the right to disqualify any participant not acting in accordance with these
terms and conditions or where there are reasonable grounds to believe there has been a
breach or bad faith participation.
20. The Promoter reserves the right to replace any prize with an alternative prize of equal or
higher value if circumstances beyond the Promoter’s control make it necessary to do so.
21. The Promoter reserves the right to withdraw, amend or temporarily suspend the Promotion
at its absolute discretion, provided that it shall not exercise this right unreasonably.
22. To the maximum extent permitted by law, the Promoter shall not be liable for any loss
and/or personal injury suffered by a participant as a result of their participation in the
Promotion.
23. The Promotion and these terms are governed by English law and subject to the exclusive
jurisdiction of the English courts.
24. IMPORTANT DATA PROTECTION INFORMATION: Personal data supplied during the course
of this promotion will only be processed as set out in the Promoter’s privacy policy
https://certasenergy.co.uk/policies/privacy-policy. See also Condition 17 with regard to the
announcement of winners.
